Mike Meyers wrote an excellent bit of feedback to myself and my ATP co-hosts regarding feeding the trolls. He sums up the correct way to handle trolls really well:
To me, it means that once a troll has been called out and fails to understand that their behaviour is unacceptable, then they should be starved of attention.
Mike also summarizes something I’ve wrestled with lately:
Also, I’m finding Twitter is more and more a place for anger and hatred. It’s so easy to send off an angry 140-character rant, without thinking through the anger in it. There is too little friction and too little space for nuance.